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Visiting Officer

Council Tax


£26,421 to £27,803 per annum pro rata

Post Type
Part Time

Hours per Week

Contract Type

Closing Date
23.59 hours BST on Sunday 21 July 2024


Due to the needs of the Shared Service, an opportunity has arisen to recruit a part-time Revenues Visiting Officer for the Revenues team at Lancaster, on a permanent basis.

This key post will prioritise the requirement to inspect and identify empty and occupied council tax and business rate properties for revenue purposes. The post holder will also be expected to undertake benefit visits to resolve outstanding enquiries and offer advice and assistance to the most vulnerable clients.

Duties include:

  • The inspection of new, altered and empty properties, obtaining information re: ownership and occupation for all council tax and business rate enquiries.
  • Conduct inspections relating to reliefs for both council tax and business rates.
  • Keeping accurate records of inspection and ensure that inspections are completed in a cost-effective manner to maximise revenue.
  • Provide information to the public in accordance with current legislation, with particular emphasis on customer care.
  • Provide witness statements and give evidence when required in tribunal and court proceedings.

We are looking for an enthusiastic, self-motivated person with the ability to work alone and manage their own workload to meet deadlines. A working knowledge of revenues, together with good communication skills and a customer care attitude is essential, whilst knowledge of the demographic and geographical area, and an understanding of work in the benefits environment is considered highly desirable. 

Candidates must have a full current UK driving licence. The post is accredited with casual user car allowance. 

As an employer we like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of employee benefits including flexi time, hybrid working, a minimum of 28 days’ annual leave (plus Bank Holidays), family friendly policies, access to an Employee Assistance Programme, Local Government Pension Scheme, AVC’s, life assurance scheme, discounted parking, bus and rail fares and a cycle to work scheme.

Further details:    Job Outline     Employee Specification    
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