System Support Officer

System Support Officer 
Permanent Full Time - 37 hours per week
(Grade 8) - £32, 654 - £34,314 per annum 

We are seeking to recruit an enthusiastic, self-motivated person who can manage their own workload, to join our small but effective Revenues Support Team. The position can be based at Preston or Lancaster with the option of hybrid working.  

Experience of working with systems in a Revenues and/or Benefits environment is essential, however good communication skills and an analytical mind are also a necessity for this post.

 Duties include:

•  Provide support to all users within the service on system related matters.
• Implement, test and develop any new systems, or new releases to existing systems, in conjunction with IT departments, software suppliers and relevant staff within the service.
• Be the system administrator for the Academy and document Management systems for Revenues and Benefits, including setting parameters, document templates, job scheduling, exception reports, and the setting of new users and security levels.

This team supports the entire Revenues and Benefits Shared Service in terms of system support, who in conjunction with Senior Officers, IT and software suppliers also carries out the year-end and annual billing process for Business Rates, Council Tax and Benefits.

As an employer we like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of employee benefits including flexi time, hybrid working, a minimum of 30 days’ annual leave (plus Bank Holidays), family friendly policies, access to an Employee Assistance Programme, Local Government Pension Scheme, AVC’s, life assurance scheme, payment of professional fees, discounted parking, bus and rail fares and a cycle to work scheme.

International Sponsorship – this role is not open to international sponsorship. 

If you have any queries regarding the role, please contact Matthew Walmsley, Operations Manager, on M.Walmsley@preston.gov.uk 

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