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Customer Service Team Leader

Contact Centre/OSS

Location:  Town Hall
Salary:  £30,095 to £31,895 per annum
Post Type:  Full Time
Contract Type:  Permanent
Closing Date:  23.59 hours BST on Sunday 10 July 2022
Interview Date:  Monday 18 July 2022
Reference:  CUIT04002

Do you enjoy helping people and want the opportunity to stretch your skills?
Can you provide excellent customer care under demanding conditions, with one eye on the digital agenda?

An opportunity has arisen to recruit a Customer Service Team Leader on a full time permanent basis.

This role is all about promoting a “customer first” approach across the Council.  
We are looking for a Team Leader with experience of customer service and business process change, who will help develop a team of customer service staff,
whilst ensuring that high customer service standards are maintained.

Duties include:

  • Responsibility for the operational management of the customer service team (people and resources), ensuring that access to services
          and service delivery is provided in the most appropriate and cost effective way.
  • Promote customer service principles which reflect the Council’s values and quality standards.    
  • Analysing and assessing procedures, performance and staff training needs. 

The work is varied and challenging and the ability to operate on your own initiative and foster strong team work in order to respond to service demand is essential.  
If you are able to bring energy, initiative, and practical solutions to the challenges we face and have a passion for customer services then we would be delighted to hear from you.

 If you are interested in being considered for this post, please complete an application form and return it to Human Resources, 1st Floor Town Hall or email it to  

Should you require further details or wish to discuss the opportunity informally, please contact Karen Price, Customer Services Manager on 01772 906026 or

Interviews to be held week commencing 18th July 2022

Further details:    Job Outline     Employee Specification    
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