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Trainee Customer Service Advisor

Contact Centre/OSS

Location:  Town Hall
Salary:  £19,264 to £19,650
Post Type:  Full Time
Contract Type:  Permanent
Closing Date:  23.59 hours BST on Sunday 12 June 2022
Reference:  CUIT04018

Following a review of budget and service delivery within the Contact Centre, we are looking to recruit on a permanent basis a Trainee Customer Service Advisor.

The Contact Centre team is a high performing one who deliver a range of services both face to face and over the telephone with an emphasis on resolving customer issues first time round. As the “face” of the council, the Contact Centre is crucial to the reputation of Preston City Council.

 Duties include: 

  • To deal with members of the public by telephone, correspondence and face to face as required. 
  • To provide excellent service by establishing the needs of the customer and taking appropriate steps to meet those needs. 
  • To promote a positive image of the Council working as part of an integrated team 

We are looking for enthusiastic, self-motivated people who can demonstrate an ability to deal directly with the public and work as a member of a team. 

 Evidence of relevant qualifications will need to be shown at interview.

Further details:    Job Outline     Employee Specification    
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